AMS Coordinator II - Montreal

Laval, QC
Reference No: WD-0010911

What's the role?

The role of Coordinator II is responsible for being the focal point for communication (phone or email) with internal customers, repair billing, credit status, and all data entry activities within the repair process. This position monitors and coordinates the paperwork flow within the tool service operation to support the efficiency of the tool services team. Maintains inventory of Service Center supplies, office appearance, and focuses on safety. Plays a key role in project launches as well as conducts systems training for the Tool Services Center (TSC) team, as needed.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

• Monitor and coordinates the bulk repair process to ensure the appropriate VIP customer service is delivered
• Communicate regularly with Customer Tool Service to resolve complaints and exceptions to the repair process
• Takes initiative to identify opportunities for continuous improvement within the TSC operation and repair process
• Participate and drive Aftermarket Services (AMS) project launches within the TSC operation
• Enter repair orders, update and correct pre-entered orders, and maintain repair history files
• Determine warranty and customer chargeable status on received tools
• Confirm account credit status prior to repairs being performed
• Handle proof of delivery requests
• Inventory, forecast, and track service center supplies
• Perform data entry for inventory replenishment orders, notices to transfer, and material requests
• Communicates with Spare Parts Warehouse to resolve discrepancies with inventory replenishments
• Assist in computer training for other service center employees
• Interface and work with the AMS process expert on customer and process issues
• Monitor daily/weekly cycle counts for completion per the Internal Control Systems (ICS) policy and practice
• Additional duties, as assigned

Our tools are chosen for projects ranging from smart and safe housing to some of the world’s highest-profile constructions.

What do we offer?

We’ll give you everything you need to excel in your role and one-to-one coaching. You’ll enjoy a rare combination of autonomy and camaraderie, as you’ll manage your own book of business while being part of a friendly team.

We’ll give you lots of responsibility, including your own portfolio of customers and these might be trades experts, project managers, or company leaders. From there, we’ll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we’ll reward you with unrivaled training, development, and career opportunities as soon as you’re ready for the next challenge.

Day to day you’ll report to , who will also be there to help you manage your career.

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

  • • High School Diploma or GED, required
  • o Associate degree, preferred
  • • Experience as an SAP user, preferred
  • • Intermediate skills in MS Excel, required
  • • Strong communication and interpersonal skills, required
  • • Must be customer service oriented and exhibit the ability to command to work effectively in a continual changing team environment
  • • Must be able to handle a large volume of work and multiple priorities
  • • Must possess good attention to detail and be able to meet deadlines

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Got a talent for technology? Our various engineering roles could see you consulting on construction sites, building new software or developing patented products in our R&D innovation centers.

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