Bilingual (FR/ENG) Customer Service Representative
What's the role?
The role of Inbound Sales Specialist is responsible for influencing and serving all Hilti customers; including internal Hilti customers (i.e. field account managers) and/or other Hilti team members who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service, and technical expertise with strong orientation to understanding a customer’s specialized needs and requirements; ensuring the successful achievement of the company’s objectives and growth within their assigned Market Organization.
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software, and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 29,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges, and grow your career.
What does the role involve?
Provide outstanding inbound services to our internal and external customers including consultative sales, technical inquiries, and support
Must understand appropriate handling of specialized market segments including Federal and State Government, Rental, Automotive, Mining, Nuclear, etc. including strong organizational awareness of how to work high, deep, and wide within large organizations
Understand and present Hilti's Channel Strategy and New Product and Trade Strategy
Responsible for sustaining and continuing knowledge of existing and new products and applications
Strong knowledge level of Hilti Online to increase overall customer base, drive online sales and troubleshoot online customer issues
Ability to handle transactions involving customers’ terms and conditions in accordance to Hilti's legal guidelines and any applicable regulatory standards
Utilize SSS to convert prospects into buying customers to support Hilti's Growth Strategy
Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel
Successful time management skills to provide quality service with 60 - 75 customer contacts per day
What do we offer?
We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities domestically and internationally.
Why should you apply?
We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.
What you need is:
High School diploma or GED required; Bachelor’s degree preferred
Previous customer service and/or sales skills required
Strong knowledge of computer systems such as SAP, Microsoft Word, Excel strongly preferred
Be able to thrive both independently and in a team environment
Strong technical and customer relationship management skills required
Ability to multitask, prioritize, and manage time effectively
Excellent written, verbal, and presentation skills
Drive to develop strong and sustainable customer relationships
Mobility and desire to develop preferred
Normal office environment.
Must be able to sit for prolonged periods of time and spend extended amount of time on the phone
This position will participate in a variety of occasional tool training that will require:
Lifting of tools up to 65lbs
Some exposure to excessively loud noises
Hardhat, safety vest, safety glasses, gloves, steel toe boots, ear protection, and long pants required for occasional tool training
“Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.”