E-Business and Channel Support Manager - Mississauga

Mississauga, ON
Reference No: WD-0005948

What's the role?

This position reports to a Regional Manager in Customer Service and will provide support in respect to the VIP and Strategic Account, including EB2B. The purpose of this position is to elevate process execution and coordination. Act as liaison between the Customer Service team and Key Stakeholders across departments.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

Detailed process execution for Key Strategic Accounts and VIP Customers.
Drive efficiency and productivity in team’s daily activities to ensure customer satisfaction
Organize and participate cross departmental customer planning meetings
Acts in implementation of new eB2B customers for the MO
Coordinates with internal and external stakeholders to determine appropriate solutions for VIP and Strategic accounts
Provide proper planning to ensure large customer order demand can be fulfilled
Maintain items and pricing for external customer order systems
Support the training of new hires within the department and team
Maintain 3rd party ordering systems
Coordinate and execute order and delivery of Home Depot Rental and Home Depot Online business
Provide Customer Service contact support as needed (Calls, ECE, HOL, Chat, etc.)

93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people

What do we offer?

We’ll give you everything you need to excel in your role and one-to-one coaching. You’ll enjoy a rare combination of autonomy and camaraderie, as you’ll manage your own book of business while being part of a friendly team.

We’ll give you lots of responsibility, including your own portfolio of customers and these might be trades experts, project managers, or company leaders. From there, we’ll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we’ll reward you with unrivaled training, development, and career opportunities as soon as you’re ready for the next challenge.

Day to day you’ll report to Regional Manager, who will also be there to help you manage your career.

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

  • Bachelor’s Degree or equivalent experience required
  • Excellent problem solving, analytical, and decision-making skills required
  • Demonstrate high degree of strategic planning and organizing skills
  • Strong interpersonal and written commutations skills required
  • Capacity to handle multiple projects is required
  • Capability to recognize opportunities for improvement (system or process), formulate solution, & implement change
  • Possess a clear understanding for the VIP strategy and development of high potential accounts
  • Ability to adapt and lead change
  • Exhibit professionalism in order to work with stakeholders of different levels throughout the organization

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability

“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”

- James, Customer service representative (sales)

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