Implementation Specialist (Bilingual English/French) - Ottawa
What's the role?
The Implementation Specialist will assist in growing and supporting a new software product and service with local, regional, and global partners at Hilti. As part of the Design Optimal Solution phase with the customer this individual will work directly with the Software Field Specialist and customer to define the optimal implementation package. This position will also be responsible for defining and executing the “CARE” phase of our ON!Track customer base by working directly with the customer platform to analyze gaps and opportunities to drive customer loyalty within our Software as a Service (SaaS).
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 27,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
Work with the Software Field Specialist during the customer analysis to design the optimal solution for each individual customer’s implementation plan, including selling additional days and/or taggers
Coordinate efforts of entire team of Account Managers, Regional Managers, Division Managers, and marketing team members to communicate best practice for customer’s implementation of ON!Track and facilitating change management in our key accounts
Work with the ON!Track operations team lead to coordinate, train, and manage a team pool of 15-20 taggers in a geographic region by productively assigning 4 individuals at a time to a given customer or region for tagging and implementation
Sole responsibility of managing the four third party taggers and their actions during implementation plan for Hilti ON!Track at locations including but not limited to warehouse, jobsites, vehicles, and employees
Follow-up with existing customer platform to sell additional training services, webinars, and collect feedback from our key users.
Present customer feedback to the marketing team for further development
Work with existing ON!Track customer base to ensure positive implementation practices and support by administrating additional trainings and support in the field based on individual customer needs
Visit construction jobsites and offices to train customers and provide expertise on the use of and challenges in device management and proper tagging practices of ON!Track software
Provide training for new Implementation Specialists and assist with launch readiness in their MSA
Design and execute customer feedback interactions and work with HUB marketing to facilitate and deliver key marketing material and messaging
Additional duties as assigned
What do we offer?
We’ll give you everything you need to excel in your role and one-to-one coaching. You’ll enjoy a rare combination of autonomy and camaraderie, as you’ll manage your own book of business while being part of a friendly team.
We’ll give you lots of responsibility, including your own portfolio of customers and these might be trades experts, project managers, or company leaders. From there, we’ll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we’ll reward you with unrivaled training, development, and career opportunities as soon as you’re ready for the next challenge.
Day to day you’ll report to , who will also be there to help you manage your career.
Why should you apply?
We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.
What you need is:
- Bachelor’s Degree required
- Minimum of 1 year selling experience (Minimum of 1 year selling in the SaaS or construction industry preferred)
- Ability to make key decisions regarding change management and adjust each plan to the individual needs
- Training experience preferred
- Strong verbal and written communication skills
- Ability to work in a cross-functional team environment: Marketing, Sales, and other corporate team members
- Demonstrated analytical, problem-solving, organizational, interpersonal, and communication skills required
- Strong knowledge of SAP and Microsoft Office applications
- High level of entrepreneurship and presentation skills
- Fluently bilingual English/French
- Willingness to travel up to 80%