Inbound Sales Specialist - Winnipeg (Remote)

Winnipeg,MB
Reference No: WD-0007887

What's the role?

The role of Inbound Sales Specialist is responsible for influencing and serving all Hilti customers; including internal Hilti customers (i.e. field account managers) and/or other Hilti team members who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service, and technical expertise with strong orientation to understanding a customer’s specialized needs and requirements; ensuring the successful achievement of the company’s objectives and growth within their assigned Market Organization.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 28,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

CS Rep Inbound first contact to customer - ownership of customer request CS Rep Outbound build up a sustainable relationship with customers (on the phone) CCH Rep (Customer Care Handling) second level support for customers as well as TS and HC

PEOPLE - 93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.

What do we offer?

We’ll give you everything you need to excel in your role and one-to-one coaching. You’ll enjoy a rare combination of autonomy and camaraderie, as you’ll manage your own book of business while being part of a friendly team.

We’ll give you lots of responsibility, including your own portfolio of customers and these might be trades experts, project managers, or company leaders. From there, we’ll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we’ll reward you with unrivaled training, development, and career opportunities as soon as you’re ready for the next challenge.

Day to day you’ll report to , who will also be there to help you manage your career.

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

  • High School diploma or GED required; Bachelor’s degree preferred
  • Previous customer service and/or sales skills required
  • Strong knowledge of computer systems such as SAP, Microsoft Word, Excel strongly preferred
  • Be able to thrive both independently and in a team environment
  • Strong technical and customer relationship management skills required
  • Ability to multitask, prioritize, and manage time effectively
  • Excellent written, verbal, and presentation skills
  • Drive to develop strong and sustainable customer relationships Mobility and desire to develop preferred

Normal office environment

Working Conditions:

Must be able to sit for prolonged periods of time and spend extended amount of time on the phone

This position will participate in a variety of occasional tool training that will require:

Lifting of tools up to 65lbs

Some exposure to excessively loud noises

Safety Requirements:
Hardhat, safety vest, safety glasses, gloves, steel toe boots, ear protection, and long pants required for occasional tool training

“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”

- James, Customer service representative (sales)

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