Solution Success Specialist - GTA

GTA
Reference No: WD-0009327

What's the role?

The role of the Solution Specialist, is responsible for the 2nd phase of our Tool Services (ON!Track, Fleet Management, Health & Safety, etc.) solution sales process. This includes partnering with Solution Consultants and Field Sales Teams in selling a successful implementation and building the customer relationship through the implementation of Tool Services. The role also includes growing & protecting the customer value and return on investment through continuous activity and selling additional hardware, services and software within a specific geographical territory.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 28,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

Make outside, face-to-face business activities in relation to Tool Service Solutions growing a loyal customer base within a designated geographical area while strengthening the company’s position or market share within the territory

Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow Tool Service Solutions

Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools
Demonstrate consultative selling; convince customers that they have a need for a product or service

Demo Hilti products and services in person, face-to-face, with customers

Train the customer on Hilti Tool Service Solutions at all levels of the company

Identify the key customer roles and understand their responsibilities and needs; obtain
appointments with entry level decision makers at construction/ industrial companies

Analyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where service, software & hardware gaps exist in a customer’s processes

Collaborate with a variety of departments within Hilti to complete activities and achieve goals (materials management, logistics, credit, marketing, technical services, and customer service)

Collaborate with field sales team in contract negotiations with customer; assess risk and reach profitable agreements and long-term customer engagement

During Solution Implementations, define/manage overall project schedule; assign tasks/deadlines to project team as necessary during execution of work

Represent Hilti in customer’s project meetings and follow-up with existing customer platform to sell additional training services, webinars, and collect feedback from our key users.

93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.

What do we offer?

We’ll give you everything you need to excel in your role and one-to-one coaching. You’ll enjoy a rare combination of autonomy and camaraderie, as you’ll manage your own book of business while being part of a friendly team.

We’ll give you lots of responsibility, including your own portfolio of customers and these might be trades experts, project managers, or company leaders. From there, we’ll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we’ll reward you with unrivaled training, development, and career opportunities as soon as you’re ready for the next challenge.

Day to day you’ll report to , who will also be there to help you manage your career.

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

  • High School Diploma or GED, required
  • Bachelor’s Degree or equivalent work experience, preferred
  • Minimum two (2) years’ experience in Sales, Customer Service, Logistics, Operations, construction management or related technical field, required
  • Knowledge of construction methods and practices as they relate to Hilti products, preferred
  • Understanding of entire project team (PM’s, superintendents, safety reps, purchasing, etc.) and how they interact together, preferred
  • Demonstrated aptitude of cold-calling skills at customer offices and jobsites required
  • Ability to thrive both independently and in a team environment
  • Demonstrated ability to develop engaged customer relationships and implement strategic concepts
  • Excellent time and territory management skills
  • Must be persuasive, sales driven, customer focused, and a team player
  • Must be able to build prospects and business relationships
  • Proficient computer skills including MS Office Suite and smartphones
  • Must maintain a professional business appearance in accordance with HNA dress policy at all times
  • Vehicle/ Driver’s License Requirements:
  • Company vehicle provided for carrying tools/fasteners for product demonstration purposes
  • A valid G license with clean driving abstract: Maximum of 4 demerit points for the previous 3 years, no major violations in the last 12 months and no more than 2 violations for the previous 3 year period.
  • Account Manager has responsibility for prudent care and protection of company assets

Working Conditions:
Normal office conditions as well as simulated jobsite situations/conditions.
Up to 90% domestic travel, required.

Adverse Working Conditions:
Job requires walking on simulated construction sites and uneven surfaces, and may include climbing scaffolding, ladders, and stairs
Simulated construction jobsites may also lead to exposure of excessively loud noises; ear protection is strongly encouraged and may be required on some simulated jobsites
High occurrence of sitting, standing, bending while conducted training exercises

Safety Equipment Required:
Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites; must observe and abide by any and all safety regulations as required by Hilti and Canadian Occupational Health and Safety Regulations (COSHR)

Physical Requirements:
Must be able to walk on construction projects, climb ladders and scaffolding, and able to lift and carry as much as 65 pounds

“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”

- James, Customer service representative (sales)

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